Using caller display
Guide reference: HG-0046
Quote this reference if you contact us about this guide.
Approx. 2 min read
See the number before you pick up. Look at the phone screen when it rings. The caller number appears if they have not withheld it and display is on.
Don't worry if you have not used caller display before. It shows who is calling before you pick up, when your phone supports it.
Quick answer
Look at the phone screen when it rings. The caller number appears if they have not withheld it and display is on.
More detail
Caller display helps you decide whether to answer unknown numbers.
Withheld calls may show as private or unknown.
Display can be faked by scammers, so stay cautious.
Day-to-day use
Ensure caller display is on in phone settings.
When the phone rings, read the number on the screen.
If you do not recognise it, let it ring to voicemail.
Use 1471 after missed calls to see the last number.
Tell family members how to read the display.
See Caller display and staying safe before trusting unknown numbers.
Common mistakes
- Answering every call because you did not look at the screen.
- Trusting display as proof of identity.
- Using a phone with no screen and expecting display.
Things to know
- See Setting up caller display if numbers never show.
- See What is caller display? for a plain English introduction.
- 1471 helps after the call if you missed the number on screen.
Frequently asked questions
Why private or unknown?
The caller withheld their number or it was not sent.
Can I block numbers?
Some phones have block lists. See Dealing with nuisance calls
Same as 1471?
Display shows live. 1471 is after a missed call.
Related guide: What is caller display?