Help & Guides

Power cuts and 999

Plan ahead if the electricity goes off. Digital phone lines need power at home.

• Emergency calls during a power cut
• Power backup for your phone
• Phone not working after a power cut
• Registering for emergency services

Care alarms and telecare

Guides for pendant alarms, monitoring tests, and planning with your alarm provider.

• Care alarms and telecare
• Using your phone with a care alarm
• Care alarm not working
• Telecare alarms and power cuts

Browse by topic

Most common questions

• No dial tone
• Emergency calls during a power cut
• Care alarms and telecare
• Why your first bill may be higher
• How to connect your phone
• How to spot scam calls
• Understanding your billing dates
• Why phone lines are changing in the UK
• Setting up Direct Debit

Common mistakes

• Plugging the phone into the wrong socket
• Not checking power to the router box
• Expecting old extension sockets to work
• Thinking the first bill is a mistake
• Not rebooting the router before reporting a fault

Keeping You Safe

• How to spot scam calls
• Dealing with nuisance calls
• Password and account security