Explaining digital voice to a parent
Guide reference: HG-0105
Quote this reference if you contact us about this guide.
Approx. 2 min read
Simple words for the network change. T
Don't worry about explaining the national network change. Simple words and reassurance help more than technical detail.
Quick answer
Tell them the phone looks the same, plugs into a small box that needs power, and the country is updating copper lines before January 2027.
More detail
Avoid jargon. Say the phone company is updating how calls travel, like post moving from horse to van but letters still arrive.
From December 2025 copper lines have limited repair support. From January 2027 the old copper network stops working.
Emphasise they keep their number and can still call family the same way.
Acknowledge worry about scams and power cuts honestly with our safety guides.
Simple words to use
Say: your phone number stays the same.
Say: a small box from Simple Telecoms connects the phone; it stays plugged in.
Say: if power goes off, the phone may stop unless we plan backup.
Say: the country is moving off old copper lines before January 2027.
Say: 999 works when the box has power and the line is working.
Show them where the box is and which socket is for the phone.
Point to Help and Guides if they forget.
Common mistakes
- Mentioning banned technical terms that frighten.
- Promising the phone works exactly like 1970 copper in every way.
- Dismissing fears about scams or bills.
Things to know
- See What is Digital Voice? and phone lines are changing for facts.
- See How to spot scam calls for safety talking points.
- See Emergency calls during a power cut for honest 999 talk.
Frequently asked questions
They refuse change?
Explain national switch-off dates. Offer to handle setup.
Too much info?
One idea per visit. Box, then phone, then test call.
Where written?
Print digital voice guide in large text if needed.