How billing works

Q: Can someone else manage billing?

Yes, with your permission. See managing a parent's account.

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Approx. 3 min read

Overview of charges, dates, and payments. Each month we bill from the 1st to the 8th. You pay a calendar month in advance by Direct Debit.

Don't worry if billing seems confusing at first. Once you know the pattern, your bills become much easier to read.

Quick answer

Each month we bill from the 1st to the 8th. You pay a calendar month in advance by Direct Debit. When your line goes live, we invite you to the billing portal. Direct Debit is required for all our services.

More detail

Billing runs from the 1st to the 8th of each month. Your invoice is created during that window.

You receive two emails each month. The first tells you your invoice is available to download in the billing portal. The second confirms the Direct Debit amount before collection.

When your line goes live, we send an email inviting you to log into the billing portal to track spend and download invoices.

Direct Debit is required for all Simple Telecoms services. It is usually collected around the 15th or 16th. That payment covers the upcoming calendar month of service.

If you are a new customer, you set up Direct Debit from the link on your quote before we invoice the setup fee. We place your order when that setup fee is paid.

Your first line rental invoice after go-live is often larger because of part-month charges and extra advance months. Setup fees are usually paid from a separate invoice before your order is placed.

Tell the bill payer that Direct Debit on their bank statement shows as Simple Telecommunications Limited.

If you change service, credits and pro-rata charges may appear. See How service changes affect your bill for how that works.

If a Direct Debit cannot be collected due to insufficient funds, an administration fee may apply.

Things to understand

Expect your bill between the 1st and 8th each month during the billing run.
Monthly rental pays for your line or service for the next calendar month in advance.
Call charges appear for calls you made, if itemised on your tariff.
Setup fees are usually paid from the invoice before your order is placed. See What setup fees cover for that process.
Direct Debit is usually collected around the 15th or 16th after a pre-notification email.
Give 30 days notice if you decide to leave.

Common mistakes

Only looking at the total without reading each line.
Forgetting call charges on top of monthly rental.
Assuming the first bill pattern repeats every month.

Things to know

See Understanding your billing dates for when bills are issued and payment collected.
See Why we bill in advance for why we charge a calendar month ahead.
See How service changes affect your bill if you change your service.

Frequently asked questions

Where is my bill?

Check email, post, or the online billing portal. Contact support for portal access.

Do I pay for calls separately?

Included minutes depend on your tariff. Extra calls appear on the bill.

Can someone else manage billing?

Yes, with your permission. See Managing a parent's account