Premium rate numbers
Guide reference: HG-0050
Quote this reference if you contact us about this guide.
Approx. 2 min read
Understanding 09 and other charged numbers. Numbers starting 09, some 087, and 118 directory enquiry services charge higher rates.
Don't worry. Premium rate numbers cost extra per minute. Knowing what they are helps you avoid surprise bills.
Quick answer
Numbers starting 09, some 087, and 118 directory enquiry services charge higher rates. Premium and directory enquiry outbound calls are blocked by default on our lines.
More detail
Premium services include competitions, chat lines, and some information lines.
Directory enquiry services such as 118 numbers also charge higher rates.
Costs are shown in adverts or recorded messages at the start of the call.
Outbound calls to premium numbers and directory enquiry services are blocked by default on our lines.
Before you dial
Read any price line in small print on adverts or TV screens.
Listen to the recorded price message at the start of the call.
Hang up if the cost is unclear or too high.
Remember premium and directory enquiry numbers cannot be dialled from our lines by default.
Review your bill if costs seem wrong on numbers that should have been blocked.
Use free or lower-cost alternatives such as official websites where possible.
Common mistakes
- Letting children dial competition lines without supervision.
- Staying on hold on expensive 09 lines.
- Confusing 0800 free numbers with costly 09 numbers.
Things to know
- See Call barring for all outbound call types blocked by default.
- See Making international calls for dialling abroad, which is separate.
- Ofcom publishes guide prices for some number ranges.
Frequently asked questions
Are 084 numbers premium?
They can cost more than normal calls. Check the rate shown.
Can I get a refund?
Contact us if you believe a charge is wrong. Valid premium use is usually billed.
Can I dial 09 or 118 numbers?
No. Premium and directory enquiry outbound calls are blocked by default on our lines.