Why your first bill includes more than one month

More detail

Simple Telecoms bills a calendar month in advance. Your first line rental invoice after go-live may include two or three whole calendar months of service rental, not one.

That does not mean you are paying twice for the same days. Each line on the bill should show clear date ranges that do not overlap.

We bill in advance so you have cover for your 30-day notice period. This guide focuses on the advance calendar months only. Setup fees and part-month charges are explained in why your first bill may be higher.

After the first bill, you normally receive one regular monthly bill unless you make changes to your service.

How to read the advance months

1. Open your first bill and find the service period dates on each rental line.

   Each rental line should show clear start and end dates.

2. Count how many whole calendar month lines appear after any part-month line.

   You may see up to two or three whole calendar months listed in advance.

3. Check the go-live date on your welcome letter matches the start of the part-month charge.

   The part-month dates on your bill should start on or after your go-live date.

4. Confirm setup fees are on separate lines, not mixed into the monthly rental.

   Setup should appear as its own line, not hidden inside a monthly rental line.

5. Add one monthly rental amount only to know your ongoing cost.

   You should have one regular monthly amount to expect after the first bill.

6. See Why we bill in advance if you want more detail on calendar month billing.

Common mistakes

• Assuming two or three monthly lines means a billing mistake.
• Ignoring the date ranges printed next to each charge.
• Looking for setup fees on this guide when they are explained separately.
• Panicking before reading the welcome letter explanation.

Frequently asked questions