Accessibility features
Guide reference: HG-0063
Quote this reference if you contact us about this guide.
Approx. 2 min read
Options for hearing and vision needs. L
Don't worry if standard phones are hard to use. There are phones and services that help with hearing and vision needs.
Quick answer
Look for phones with louder ringers, big buttons, hearing aid compatibility, and text relay for typing instead of speaking.
More detail
Simple Telecoms lines work with many specialist phones you can buy separately.
Text relay helps if speech is difficult. Hearing aid compatible phones reduce whine on T setting.
Tell us if you need bills in large print or other account formats.
Options to explore
List what would help most: louder sound, bigger display, or typed calls.
See Hearing aid compatibility for T coil phones.
See Text relay service for typed conversation support.
Ask retailers about big-button and amplified phones for your line type.
Contact us about bill format or communication needs on your account.
Try equipment at home during cooling-off period where applicable.
Common mistakes
- Buying a mobile-only phone for a Physical line socket without checking.
- Turning off caller display when large text would help.
- Not telling us when a carer needs account access.
Things to know
- Ofcom and RNID publish advice on accessible telephones.
- See Helping a parent get started if a relative sets up for you.
- 999 should remain reachable; See Emergency calls during a power cut
Frequently asked questions
Do you supply special phones?
We may offer selected models. Many customers buy accessible phones from specialist shops.
Large print bills?
Contact us. We aim to meet reasonable format needs.