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Help & Guides › Keeping You Safe

Keeping You Safe

Scams, nuisance calls, and staying secure.

Articles in this section

How to spot scam calls
Dealing with nuisance calls
How to handle cold callers
Telephone Preference Service (TPS)
Caller display and staying safe
Password and account security
Emergency calls during a power cut
Telecare alarms and power cuts

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About these guides

We have written these guides to explain our services in plain English and help answer common questions. Although we regularly review and update this information, products, prices, network requirements, and industry guidance can change over time.

If anything in these guides differs from your contract, our Terms and Conditions, or information we provide directly about your account, those documents will take precedence.

If you are unsure, please contact us before making any decisions about your service.

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