How to reboot your router
Guide reference: HG-0102
Quote this reference if you contact us about this guide.
Approx. 2 min read
Safe power cycle step by step. U
Don't worry about rebooting your router. Turning power off and on clears many glitches safely if you follow the wait times and avoid the reset button.
Quick answer
Unplug power, press the power button once to drain stored energy, wait 30 seconds, ensure the power button is off, plug back in, wait at least three minutes for a green broadband light.
More detail
Reboot is not the same as factory reset. Never press the small recessed reset button.
Pressing the power button while unplugged drains stored energy inside the router for a proper restart.
Brief drop in phone and internet is normal during reboot.
Reboot step by step
Tell anyone at home service will pause briefly.
Unplug the router power lead from the wall socket only.
Press the power button on the back once so it is in the ON position. This drains stored power.
Wait 30 full seconds.
Ensure the power button is in the OFF position before plugging back into the mains.
Plug power back in and press the power button if the router does not start.
Wait at least three minutes without touching the reset button or unplugging cables.
Check the broadband light is steady green, then test internet and dial tone.
Common mistakes
- Pressing the recessed reset pinhole with a paperclip.
- Plugging back in without waiting 30 seconds or without draining power with the power button.
- Testing after ten seconds before lights settle.
Things to know
- See Reset your phone equipment for phone-focused restart.
- See What router lights mean after reboot.
- Schedule reboot at quiet time if you rely on phone.
Frequently asked questions
How often?
When guides advise or if instructed by support, not daily.
Lose Wi-Fi password?
Normal reboot keeps Wi-Fi settings.
Storm advice?
After storm, one reboot often restores sync.
Still not working?
If internet or phone still fail after one full reboot, report a fault online.