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Help & Guides › My internet isn't working

My internet isn't working

Router and connection troubleshooting.

Articles in this section

Internet not working
What router lights mean
Slow internet
Changing your internet speed (Physical line)
How to reboot your router
Wi-Fi not working

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About these guides

We have written these guides to explain our services in plain English and help answer common questions. Although we regularly review and update this information, products, prices, network requirements, and industry guidance can change over time.

If anything in these guides differs from your contract, our Terms and Conditions, or information we provide directly about your account, those documents will take precedence.

If you are unsure, please contact us before making any decisions about your service.

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