Setting up a parent's phone
Guide reference: HG-0106
Quote this reference if you contact us about this guide.
Approx. 2 min read
Practical setup help for someone else. C
Don't worry when setting up for someone else. Work slowly, test twice, and leave written reminders by the phone.
Quick answer
Connect box power and internet, plug phone into box socket, wait for lights, test calls to a mobile in both directions.
More detail
Do setup at their home so cables reach the right sockets.
Involve them in plugging one cable if they want to learn.
Leave a one-page checklist they can follow if power is unplugged.
What you'll need
- All delivered equipment and welcome letter
- Mobile for test calls
- Pen, sticky labels, optional printed guides
Before you begin
- Confirm go-live date has passed or is today.
- Charge their cordless phone bases overnight if used.
Setup for someone else
Lay out parts and compare to welcome letter list.
Connect power and internet to box together.
Wait for ready lights explaining what each light means.
Plug their familiar home phone into box socket.
Make a short test call aloud so they hear the line working, even if the phone gives silence instead of dial tone.
Call their mobile from the home phone, then call them back.
Write box location and support website on a label.
Show them no dial tone guide location if fault happens.
What success looks like
They can make and receive a call without your help, know where the box is, and have your number written down for questions.
Common mistakes
- Doing everything without leaving written steps.
- Leaving call divert on from your testing mobile.
- Hiding box where they cannot reach power switch.
Things to know
- See First-time setup checklist for standard order.
- See Helping a parent get started for ongoing support.
- Register TPS for them if they get sales calls.
Frequently asked questions
Use their old phone?
Yes if compatible. Test caller display after.
Big button phone?
Order accessible phone and plug into same box socket.
Stay how long?
Until two successful test calls and they repeat one step back.