Lights red at noon on start day?

Wait until 6pm. Service may not go live until then.

Look for the smaller phone socket on the back of the box. See where to plug in your phone.

Do not skip it. Incoming faults are common if Phone1 is loose.

First-time setup checklist

Guide reference: HG-0032

Quote this reference if you contact us about this guide.

Approx. 2 min read

Step-by-step list for your first day connected. C

Don't worry on your first day. This checklist walks you through everything from opening the box to making your first call.

Quick answer

Choose your service type below. Physical line, Home2Phone, Home2Mobile, and your own broadband follow different setup and fault steps.

Check your welcome letter if you are unsure.

Physical line: you have a router or adapter box at the main phone socket or fibre box.

Home2Phone: we supply a Geemarc GSM box or GSM handset with the SIM, same service as Home2Mobile, but with equipment we support.

Home2Mobile: same SIM service. We send the SIM only and you use your own mobile phone.

Your own broadband: we supply a telephone adapter. You connect it to your own internet router. Your phone plugs into Phone1 on the adapter.