Temporary number while moving
Guide reference: HG-0072
Quote this reference if you contact us about this guide.
Approx. 2 min read
Options if there is a gap between homes. Tell us your dates early. We may align go-live, divert calls to a mobile, or discuss interim options depending on your...
Don't worry if there is a gap between homes. We can sometimes arrange temporary options so you are not unreachable.
Quick answer
Tell us your dates early. We may align go-live, divert calls to a mobile, or discuss interim options depending on your product.
More detail
A gap happens when you leave the old address before the new line is ready.
Call divert to a mobile is a common short-term fix if your phone supports setting it before you leave.
Hybrid may go live quickly at temporary accommodation if signal works.
Reduce the gap
Tell us both leaving and arriving dates as soon as you know them.
Ask whether go-live can match your keys handover.
Consider diverting home calls to a mobile during the gap.
Give friends and family your mobile for urgent contact meanwhile.
Avoid cancelling old service before new service is confirmed.
Update everyone once the home number works again.
Common mistakes
- Assuming the number works at a new address before go-live.
- Not arranging divert before unplugging equipment at the old home.
- Giving nobody a mobile contact during a planned gap.
Things to know
- See Moving timeline for typical lead times.
- See Call divert for temporary forwarding.
- Physical line gaps may be longer than Hybrid.
Frequently asked questions
Can I get a second number?
Ask us. Interim numbers depend on product and timing.
Will voicemail work in gap?
Only while the old line is still active.
Short stay in hotel?
Use mobile contact. Home line needs an address with equipment.