Using your service abroad
Guide reference: HG-0062
Quote this reference if you contact us about this guide.
Approx. 2 min read
What works when you travel. Physical line stays at home. Hybrid and Mobile may work abroad like a mobile phone, but roaming charges and coverage vary.
Don't worry if you plan to travel. What works abroad depends on whether you have Physical line, Hybrid, or Mobile.
Quick answer
Physical line stays at home. Hybrid and Mobile may work abroad like a mobile phone, but roaming charges and coverage vary.
More detail
You cannot take a Physical line router abroad and expect your home number to work there.
Hybrid and Mobile use mobile networks and may roam in other countries if enabled.
Check roaming costs before travel to avoid surprise bills.
Before you travel
Confirm which product you have: Physical, Hybrid, or Mobile.
Contact us before travel if you use Hybrid or Mobile abroad.
Ask about roaming charges for calls and texts in your destination.
Ensure your device is unlocked if using a local SIM abroad.
Leave Physical line equipment powered at home if someone watches the house.
Use hotel phones or a travel mobile for calls while away if unsure.
Common mistakes
- Unplugging home Physical line gear before a house sitter arrives.
- Using Mobile abroad without checking roaming rates.
- Expecting 999 abroad from a UK home line number on a mobile.
Things to know
- See Making international calls for calling abroad from home, not travel.
- See How Mobile (Home2Mobile) works for SIM details.
- EU roaming rules change over time; ask before each trip.
Frequently asked questions
Does my home number ring abroad?
On Mobile or Hybrid with roaming, often yes if the device is on and in coverage.
Can someone use my line at home while I travel?
Physical line yes if equipment stays on. Mobile SIM is with you.
How do I bar roaming?
Contact us before travel to discuss options.