Using voicemail
Guide reference: HG-0044
Quote this reference if you contact us about this guide.
Approx. 2 min read
Listen to and manage messages. When you do not answer, callers may hear a greeting and can leave a message.
Don't worry if you missed a call. Voicemail records messages when you cannot answer.
Quick answer
When you do not answer, callers may hear a greeting and can leave a message. Dial 1571 from your home phone to listen.
More detail
Voicemail is linked to your phone line. Messages wait until you listen or delete them.
You can often record your own greeting following the voice prompts.
See Using 1571 (voicemail) for quick access steps.
Use voicemail
Let the phone ring if you want voicemail to answer after enough rings.
From your home phone, dial 1571 to open your mailbox.
Follow the voice prompts to listen, save, or delete messages.
Change your greeting if the system offers a personal greeting option.
Check messages regularly so the mailbox does not fill up.
Tell family how to access voicemail if they share the line.
Common mistakes
- Never checking voicemail until the box is full.
- Sharing PINs loudly where others can hear.
- Expecting voicemail on Hybrid without checking product details.
Things to know
- See Using 1571 (voicemail) for dialling shortcuts.
- See How to receive a call for ring settings.
- Some phones have a flashing light for new messages.
Frequently asked questions
Is voicemail free?
Included on most tariffs. Check your welcome letter.
Can I turn it off?
Contact us if you prefer calls to ring out with no mailbox.
Forgotten PIN?
Contact us to reset voicemail access.