Using 1571 (voicemail)
Guide reference: HG-0055
Quote this reference if you contact us about this guide.
Approx. 2 min read
Quick access to your voicemail. Dial 1571 from your home phone and follow the voice prompts.
Don't worry if you missed messages. 1571 is the quick way to open voicemail from your home phone when the service is enabled on your line.
Quick answer
Dial 1571 from your home phone and follow the voice prompts. Voicemail must be enabled on your account first; contact us if 1571 says the service is not available.
More detail
1571 connects to voicemail when callers leave a message.
Wholesale 1571 voicemail is an opt-in service. You must request it if it is not already on your line.
You may need a PIN first time. Choose one you can remember and store safely.
Listen to messages
Pick up the handset on your home line.
Dial 1571.
Enter your PIN if asked.
Press the keys the voice menu offers to play messages.
Delete old messages to free space.
Hang up when finished.
Common mistakes
- Dialling 1571 from someone else's line expecting your mailbox.
- Never deleting messages until the mailbox is full.
- Sharing PIN aloud on speakerphone.
Things to know
- See Using voicemail for full mailbox features.
- See Using 1471 (last caller) for last caller before checking voicemail.
- Contact us if 1571 says mailbox not available.
Frequently asked questions
Forgotten PIN?
Contact us to reset voicemail PIN.
Same as mobile voicemail?
No. 1571 is for your home line mailbox only.
Can family share one mailbox?
Yes on one line. All handsets dial 1571 for the same messages.