Call waiting
Guide reference: HG-0045
Quote this reference if you contact us about this guide.
Approx. 2 min read
Take a second call while on the line. During a call, a beep means another call is waiting.
Don't worry. Call waiting lets you hear a beep when someone else calls while you are already on the phone.
Quick answer
During a call, a beep means another call is waiting. You can switch to the new call or ignore it depending on your phone.
More detail
Call waiting is included on most Simple Telecoms lines.
Your phone may need the feature turned on in settings or with a code.
If you ignore waiting calls, they may go to voicemail.
Use call waiting
Make or receive a normal call and stay on the line.
Listen for a short beep tone when a second caller rings.
Press flash, recall, or the button your phone manual names to switch calls.
Press again to move between callers if supported.
Hang up when finished; the other party may remain connected depending on your phone.
Contact us if you never hear waiting beeps and expect to.
Common mistakes
- Hanging up immediately when hearing a beep, cutting off both callers.
- Expecting call waiting on a phone that does not support flash.
- Leaving call waiting off in phone settings.
Things to know
- See Three-way calling for talking to two people at once.
- See Phone features overview for other features.
- Care alarm lines may need call waiting disabled; ask your provider.
Frequently asked questions
How do I switch calls?
Usually press flash or recall. See your phone booklet.
Can I disable call waiting?
Contact us. Some customers prefer it off.
Will the first caller hear hold music?
They may hear silence or a tone. Depends on network settings.