Phone features overview
Guide reference: HG-0059
Quote this reference if you contact us about this guide.
Approx. 2 min read
Summary of features on your line. Common features include caller display, voicemail, call waiting, call divert, 1471, and 1571.
Don't worry. Your Simple Telecoms line includes useful features. This overview points you to the right guide for each one.
Quick answer
Common features include caller display, voicemail, call waiting, call divert, 1471, and 1571. Premium, directory enquiry, and international outbound calls are barred by default. Your welcome pack lists codes for features such as divert.
More detail
Features work on top of your normal phone service. Your handset must support some of them, such as caller display.
Codes to activate divert are in your welcome letter.
Premium rate, directory enquiry, and international outbound calls are blocked by default on our lines. See Call barring for details.
Contact us if a feature never works after setup tests.
Feature guide links
Caller display: See Using caller display and setting up caller display.
Voicemail and 1571: See Using voicemail and using 1571.
Last caller 1471: See Using 1471 (last caller)
Call waiting and three-way: See Call waiting and three-way calling.
Divert and outbound barring: See Call divert and call barring.
Speed dial and redial: set on your phone; See Speed dial and redial.
Common mistakes
- Expecting every feature on every phone model.
- Using old codes from a previous provider.
- Not reading the welcome pack for your personal codes.
Things to know
- Hybrid and Mobile include most voice features; equipment differs.
- 999 is always available when the line and power work.
- Keep welcome letters in your phone drawer.
Frequently asked questions
Where are my codes?
In your welcome letter or pack when the line went live.
Lost welcome pack?
Contact us and we resend feature information.
Do features cost extra?
Most standard features are included. Premium calls are charged separately.