Slow internet
Guide reference: HG-0101
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Approx. 2 min read
Improve speed and stability. R
Don't worry about slow internet. Speed can often improve with a reboot, fewer Wi-Fi devices, or a wired test.
Quick answer
Reboot the router, test with a cable if possible, move router away from thick walls, and note speeds before reporting.
More detail
Slow speed affects phone call quality on shared lines.
Wi-Fi is slower than a cable plugged into the router.
Many devices streaming at once share your bandwidth.
Improve speed
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Reboot router and wait for ready lights.
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Run a speed test on a laptop plugged by cable to router if you can.
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Repeat speed test on Wi-Fi standing near router.
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Turn off unused tablets and TVs using internet.
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Move router to central location, off floor if possible.
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Note speeds in Mbps and time of day.
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Report if wired speed stays far below your expected package.
Common mistakes
- Testing speed only on phone Wi-Fi in far bedroom.
- Expecting full speed on old Wi-Fi devices.
- Reporting before one proper reboot.
Things to know
- See Wi-Fi not working if wireless drops entirely.
- See How to reboot your router
- See Changing your internet speed (Physical line) if you need a faster package on a Physical line.
Frequently asked questions
What speed expect?
Check welcome letter for your package estimate.
Evening slow only?
Neighbourhood congestion possible. Note pattern when reporting.
Need a faster package?
See Changing your internet speed (Physical line) on a Physical line.
Still not working?
If speed stays poor on a wired test after reboot, report a fault online with your speed test result.