Moving with Hybrid
Guide reference: HG-0070
Quote this reference if you contact us about this guide.
Approx. 2 min read
Take Home2Phone to a new address. C
Don't worry. Hybrid Home2Phone is simpler to move because you take the unit to the new address and plug it in where mobile signal is good.
Quick answer
Check you can get mobile signal at the new address, take the Home2Phone unit with you, plug it in at the new home, then tell us once you have moved so we can update your emergency services listing.
More detail
Hybrid does not need a wire to the door at the new home, only mains power and mobile coverage.
Before you rely on the phone at the new address, check the Home2Phone unit can get a signal there. Try a window sill or higher shelf if needed.
Take the Home2Phone unit, power lead, phone, and any antenna with you when you move.
Once you are at the new address and the phone is working, contact us so we can update your emergency services listing.
Signal may differ in a new area. Contact us if coverage is too weak at the new home.
Move Hybrid service
Before moving, check mobile signal at the new address if you can visit beforehand.
Pack the Home2Phone unit, power lead, phone, and antenna if your model has one.
At the new home, plug into power where signal is strongest.
Connect your home phone to the unit phone socket.
Wait for status lights to show ready.
Test outgoing and incoming calls.
Tell us once you have moved so we can update your emergency services listing.
Contact us if signal is too weak in the new home.
Common mistakes
- Not checking signal before relying on the phone at the new address.
- Placing the unit in a basement or cupboard with no mobile signal.
- Forgetting to tell us once you have moved, so emergency services records stay wrong.
- Throwing away the antenna if your model uses one.
Things to know
- See How Hybrid (Home2Phone) works for basics.
- See Moving house checklist for general move tasks.
- Weak signal may mean Physical line suits the new home better.
Frequently asked questions
Need an engineer?
Usually no for Hybrid moves within the UK.
Same number?
Yes when you move the service with us.
When do I tell Simple Telecoms?
Tell us once you have moved and the phone is working so we can update emergency services.