Paper billing options
Guide reference: HG-0022
Quote this reference if you contact us about this guide.
Approx. 2 min read
How to get bills by post if you prefer. Contact us to request paper billing. You can also view and download invoices in the online billing portal if you prefer...
Don't worry if you prefer paper. You can receive bills by post if that is easier than email or the online portal.
Quick answer
Contact us to request paper billing. You can also view and download invoices in the online billing portal if you prefer digital.
More detail
Many customers like a paper bill they can read at the table and file in a folder. We can post bills to your billing address.
The online billing portal is an alternative if you are happy online. Contact support if you need help getting portal access.
Paper bills show the same charges and dates as portal and email versions.
Tell us if you want both post and email, or only post.
Request paper bills
Contact us and ask for paper billing.
Confirm the postal address for bills is correct.
Ask whether a paper bill fee applies to your account.
Allow time for the next bill to arrive by post after you switch.
Keep your bill date in mind even if post is a day or two late.
Tell us if you move home so bills reach the right address.
Common mistakes
- Assuming paper bills are always free without asking.
- Forgetting to update address when moving house.
- Missing payment because the postal bill arrived late.
Things to know
- See Understanding your billing dates for when each bill is issued.
- Direct Debit still works with paper bills.
- See Helping with bills and payments if a relative manages post for you.
- The online portal shows the same invoices if you want both post and digital.
Frequently asked questions
Can I use the portal instead?
Yes. Contact support if you need help getting portal access.
Can I switch back to email?
Yes. Contact us anytime to change billing format.
Will call details be on paper?
Yes, itemised calls appear if your bill includes them.