What equipment you receive (Physical line)
Guide reference: HG-0178
Quote this reference if you contact us about this guide.
Approx. 1 min read
What is in the box and what each part does. For Physical line customers. P
Don't worry about mystery parts in the box. We send what you need for your product, with cables, adapter filter if required, and a quick guide card.
Quick answer
Physical line: router or adapter box, power lead, cables, handset adapter, and often an adapter filter for single-port main sockets.
More detail
Physical line: router or adapter box, power lead, cables, handset adapter, and often an adapter filter for single-port main sockets.
Step-by-step
Check for a router or telephone adapter box, power adapter, grey DSL cable, handset adapter, and adapter filter for single-port main sockets.
Look for a quick start card with light diagrams and Wi-Fi details labelled Wireless Key.
Fibre homes also need a network cable from router WAN to the fibre connection box (ONT).
Match each part to the welcome letter equipment list before throwing packaging away.
See Setting up your router or adapter box and connect your phone when you are ready to plug in.
Common mistakes
- Throwing away the adapter filter needed for single-port main sockets.
- Discarding the handset adapter or confusing it with spare parts.