What equipment you receive (Physical line)
Guide reference: HG-0179
Quote this reference if you contact us about this guide.
Approx. 1 min read
What is in the box and what each part does. For Physical line customers. P
Don't worry about mystery parts in the box. We send what you need for your product, with cables, adapter filter if required, and a quick guide card.
Quick answer
Physical line: router or adapter box, power lead, cables, handset adapter, and often an adapter filter for single-port main sockets.
More detail
Physical line: router or adapter box, power lead, cables, handset adapter, and often an adapter filter for single-port main sockets.
Step-by-step
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Check for a router or telephone adapter box, power adapter, grey DSL cable, handset adapter, and adapter filter for single-port main sockets.
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Look for a quick start card with light diagrams and Wi-Fi details labelled Wireless Key.
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Fibre homes also need a network cable from router WAN to the fibre connection box (ONT).
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Match each part to the welcome letter equipment list before throwing packaging away.
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See Setting up your router or adapter box and connect your phone when you are ready to plug in.
Common mistakes
- Throwing away the adapter filter needed for single-port main sockets.
- Discarding the handset adapter or confusing it with spare parts.