What equipment you receive (Your own broadband)
Guide reference: HG-0181
Quote this reference if you contact us about this guide.
Approx. 2 min read
Digital home phone with your own broadband and our telephone adapter. Your own broadband: telephone adapter box, power lead, network cable, and handset adapter.
Don't worry. With your own broadband, most phone problems are adapter cables, internet outages, or a router setting called SIP ALG.
Quick answer
Your own broadband: telephone adapter box, power lead, network cable, and handset adapter. We do not send a broadband router.
More detail
Your own broadband: telephone adapter box, power lead, network cable, and handset adapter. We do not send a broadband router.
You use your own broadband with a telephone adapter from Simple Telecoms. Your phone plugs into Phone1 on the adapter. We do not supply or support your internet router.
Steps for your own broadband
Check for the telephone adapter, power lead, network cable, and handset adapter in your welcome pack.
See Digital home phone with your own broadband for how to connect the adapter to your router and Phone1.
Match each part to the welcome letter before throwing packaging away.
What success looks like
Your home broadband is online, adapter lights are ready, and you can make and receive calls on your home number.
Common mistakes
- Plugging the phone into a wall socket instead of Phone1 on the adapter.
- Expecting Simple Telecoms to fix your broadband when only the phone service is with us.
- Leaving SIP ALG switched on in the broadband router.
Things to know
- See Digital home phone with your own broadband for full setup.
- See Phone not working with your own broadband for adapter faults.
- We do not supply or support your broadband router.