Setting up your router or adapter box
Guide reference: HG-0031
Quote this reference if you contact us about this guide.
Approx. 2 min read
Connect power and cables in the right order. Plug the router into the main phone socket or fibre box, not an extension.
Don't worry about the cables. Setting up your router or adapter box is mostly plugging in power and internet in the right order, at the right socket in your home.
Quick answer
Choose your service type below. Physical line, Home2Phone, Home2Mobile, and your own broadband follow different setup and fault steps.
Which service do I have?
Check your welcome letter if you are unsure.
Physical line: you have a router or adapter box at the main phone socket or fibre box.
Home2Phone: we supply a Geemarc GSM box or GSM handset with the SIM, same service as Home2Mobile, but with equipment we support.
Home2Mobile: same SIM service. We send the SIM only and you use your own mobile phone.
Your own broadband: we supply a telephone adapter. You connect it to your own internet router. Your phone plugs into Phone1 on the adapter.