All phones not working (Physical line)
Guide reference: HG-0166
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Approx. 1 min read
When every phone in the house fails. For Physical line customers. C
Don't worry when every phone fails at once. That usually points to the box, power, or the line, and systematic checks help.
Quick answer
Check the router has power and at least one light is on.
Step-by-step checks
Check the router has power and at least one light is on.
Check the broadband light. Red or off may need a restart.
Plug one corded phone directly into Phone1 on the router.
Firmly reconnect power, internet, and phone cables.
Restart the router: off 30 seconds, on, wait three minutes.
Make a short test call.
Still not working?
If every phone still fails after these checks, report a fault online and describe the lights on your box.