All phones not working (Home2Phone)
Guide reference: HG-0167
Quote this reference if you contact us about this guide.
Approx. 1 min read
When every phone in the house fails. For Home2Phone customers. C
Don't worry when every phone fails at once. That usually points to the box, power, or the line, and systematic checks help.
Quick answer
Check the Geemarc box has the Wi-Fi or 4G light lit, or the GSM handset shows signal bars.
Step-by-step checks
Check the Geemarc box has the Wi-Fi or 4G light lit, or the GSM handset shows signal bars.
Check signal at the Geemarc box location or move it near a window.
Plug one landline handset we supplied directly into the Geemarc box phone socket.
Restart the Geemarc box using the left-side power button, or restart the GSM handset.
Make a short test call.
Note whether the Geemarc Wi-Fi or 4G light was off, or signal looked weak, before the fault.
Things to know
Still not working?
If these steps do not fix the problem, report a fault online and say you have a Home2Phone service.