My phone has stopped working
Fix common phone problems step by step.
Choose your service type before you search. This helps you find the right guide for your line.
Articles in this section
- No dial tone
- Can't make calls
- Can't receive calls
- Crackling or noise on the line
- Poor call quality on calls
- Poor call quality with your own broadband
- Phone not working with your own broadband
- Phone not ringing
- Incoming calls not ringing (your own broadband)
- Phone says disconnected
- One phone works, one doesn't
- All phones not working
- Care alarm not working
- Phone not working after a power cut
- Reset your phone equipment
- Check your cables and sockets
- Report a fault online
- When to contact us for help
- My fault is waiting on Openreach