All phones not working (Mobile)
Guide reference: HG-0168
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Approx. 1 min read
Fix Home2Mobile when all calls fail. Check signal, SIM, and restart your phone. C
Don't worry. Home2Mobile is SIM-only, the same service as Home2Phone, but in your own mobile phone.
Quick answer
Check your phone is powered on with signal bars.
Steps for Home2Mobile
Check your phone is powered on with signal bars.
Restart your phone and check the SIM is seated correctly.
Check airplane mode is off.
Make a short test call to a mobile number you know.
Try the SIM in another unlocked mobile phone if you have one.
Note whether signal was lost before the fault when reporting.
What success looks like
Your phone shows signal bars and you can make and receive calls on your home number.
Common mistakes
- Expecting a router or wall socket. Home2Mobile is SIM-only.
- Putting the SIM in a locked phone from another network.
- Leaving airplane mode on so the phone cannot connect.
Things to know
Still not working?
If these steps do not fix the problem, report a fault online and say you have a Mobile service.