Moving with Mobile
Guide reference: HG-0071
Quote this reference if you contact us about this guide.
Approx. 2 min read
Your number when you move with Home2Mobile. C
Don't worry. Home2Mobile moves with you because your landline number is on the SIM in your mobile phone.
Quick answer
Check you can get mobile signal at the new address, take your phone with the SIM, then tell us once you have moved so we can update your emergency services listing.
More detail
Home2Mobile is SIM-only. There is no wall box to install or return.
Your landline number rings on the mobile phone with the SIM.
Coverage depends on mobile networks where you live.
Before you rely on the phone at the new address, check you have signal there.
Once you are at the new address and calls work, contact us so we can update your emergency services listing.
Roaming rules apply if you travel abroad, not for normal UK home use.
Move Home2Mobile service
Before moving, check mobile signal at the new address if you can visit beforehand.
Keep the SIM in your mobile phone and take it with you.
Power on at the new home and check signal bars.
Test incoming and outgoing calls to your landline number.
Tell us once you have moved so we can update your emergency services listing.
Update care alarms or contacts if address matters for them.
Request a replacement SIM only if the card is lost or damaged.
Common mistakes
- Forgetting to update registered address for emergency services after you move.
- Putting the SIM in an incompatible locked handset.
- Expecting a router or wall socket at the new home. Home2Mobile is SIM-only.
- Not checking signal at the new address before relying on the phone.
Things to know
- See How Mobile (Home2Mobile) works
- See Using your service abroad before holidays.
- Port fees applied at join do not repeat for normal moves.
Frequently asked questions
Instant at new home?
Yes when coverage is good and your phone is on with the SIM inserted.
Change to Physical line?
Contact us for a quote if you prefer a line at the new address.
Lost SIM on move?
Contact us immediately for a replacement.