One phone works, one doesn't
Guide reference: HG-0089
Quote this reference if you contact us about this guide.
Approx. 2 min read
Fix a single handset or extension. Test the failing phone on Phone1 on the router without extension leads.
Don't worry. When one phone works and another does not, the fault is usually the handset, extension lead, or flat batteries, not the whole line.
Quick answer
Choose your service type below. Physical line, Home2Phone, Home2Mobile, and your own broadband follow different setup and fault steps.
Which service do I have?
Check your welcome letter if you are unsure.
Physical line: you have a router or adapter box at the main phone socket or fibre box.
Home2Phone: we supply a Geemarc GSM box or GSM handset with the SIM, same service as Home2Mobile, but with equipment we support.
Home2Mobile: same SIM service. We send the SIM only and you use your own mobile phone.
Your own broadband: we supply a telephone adapter. You connect it to your own internet router. Your phone plugs into Phone1 on the adapter.