One phone works, one doesn't (Mobile)
Guide reference: HG-0164
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Approx. 2 min read
Test whether a Home2Mobile problem is your handset by trying the SIM in another phone. Home2Mobile is usually one mobile phone with the SIM.
Don't worry. Home2Mobile is SIM-only, the same service as Home2Phone, but in your own mobile phone.
Quick answer
Home2Mobile is usually one mobile phone with the SIM. This guide helps if you suspect the phone, not the service.
More detail
Home2Mobile is usually one mobile phone with the SIM. This guide helps if you suspect the phone, not the service.
Steps for Home2Mobile
Restart your phone and check signal bars.
Try an outgoing call and ask someone to call your home number back.
Try the SIM in another unlocked mobile phone to see if the problem is your handset.
If the SIM works in another phone, the fault is likely your handset, not the service.
If the SIM fails in a phone you know works, report a fault online.
What success looks like
Your phone shows signal bars and you can make and receive calls on your home number.
Common mistakes
- Expecting a router or wall socket. Home2Mobile is SIM-only.
- Putting the SIM in a locked phone from another network.
- Leaving airplane mode on so the phone cannot connect.
Things to know
Still not working?
If all phones fail when plugged into the main box socket, report a fault online rather than only replacing handsets.