Power backup for your phone (Your own broadband)
Guide reference: HG-0185
Quote this reference if you contact us about this guide.
Approx. 2 min read
Digital home phone with your own broadband and our telephone adapter. B
Don't worry. With your own broadband, most phone problems are adapter cables, internet outages, or a router setting called SIP ALG.
Quick answer
Battery backup for your own broadband applies to your telephone adapter and your router, not a box we fully manage.
More detail
Battery backup for your own broadband applies to your telephone adapter and your router, not a box we fully manage.
See Emergency calls during a power cut Keep a charged mobile for 999. Backup options depend on your router and adapter.
Steps for your own broadband
Read emergency calls during a power cut first.
Ask your broadband provider whether your router has battery backup options.
Keep a charged mobile as a second way to reach 999.
What success looks like
Your home broadband is online, adapter lights are ready, and you can make and receive calls on your home number.
Common mistakes
- Plugging the phone into a wall socket instead of Phone1 on the adapter.
- Expecting Simple Telecoms to fix your broadband when only the phone service is with us.
- Leaving SIP ALG switched on in the broadband router.
Things to know
- See Digital home phone with your own broadband for full setup.
- See Phone not working with your own broadband for adapter faults.
- We do not supply or support your broadband router.