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Guide reference: HG-0001
Quote this reference if you contact us about this guide.
Approx. 3 min read
Welcome to Help & Guides. A good place to begin if you have recently joined us. I
Don't worry if you have recently joined us. Help and Guides brings together plain English answers for setup, your first bill, and everyday use of your Simple Telecoms phone service.
Quick answer
If your service has just gone live, start with the first-time setup checklist, then read how billing works before your first bill arrives.
More detail
Help and Guides is the customer help site for Simple Telecoms. It is written for people who may never have used a router or digital home phone before.
If you have recently joined us, the Getting Started section lists the guides most people need in their first few weeks. That includes connecting equipment, understanding your first bill, and making your first calls.
Each guide covers one topic. You do not need technical knowledge to use them. Guides link to related topics at the bottom.
If self-help steps do not fix a fault, fault guides point you to report a problem online at www.simpletelecoms.co.uk.
Your first few weeks with us
Work through the first-time setup checklist on or after your go-live date.
Read how billing works and why your first bill may look larger than expected.
Make a test call and check the phone features on your line.
If you kept your number, See Keeping your phone number for how the transfer works.
Use the related links at the bottom of each guide if one part needs more detail.
Use Contact us if you cannot find what you need.
Common mistakes
- Trying to set up Wi-Fi or test calls before your go-live date.
- Assuming the first bill is a mistake before reading the first bill guides.
- Skipping straight to Contact us before trying the matching guide.
- Opening several guides at once and mixing steps from different topics.
Things to know
- Your welcome letter lists your go-live date, phone number, and equipment.
- Setup fees are usually paid before your order is placed. Your first line rental bill often includes part-month and advance months.
- Fault guides link to the online fault form when self-help does not work.
- All guides use plain UK English with short sentences.
Frequently asked questions
Do I need to log in?
No. Help and Guides is open to read without an account.
What should I read first?
Start with the first-time setup checklist, then how billing works and why your first bill may be higher.
Can I print a guide?
Yes. Use the print button on each article page.
Who is this for?
Simple Telecoms customers, carers, and family members helping someone at home.