Getting Started
Recently joined Simple Telecoms? Guides for setup, your first bill, and your first weeks after go-live.
Guides for new customers
Welcome
Set up your phone and equipment
- First-time setup checklist
- What equipment you receive
- How to connect your phone
- Setting up your router or adapter box
- Testing your line after setup
- Keeping your phone number
- Recovering your number after a line is switched off
- What to expect from an engineer visit
Your first bill and payments
- How billing works
- Why your first bill may be higher
- Why your first bill includes more than one month
- Why we bill in advance
- What setup fees cover
- Understanding your billing dates
- Setting up Direct Debit
Using your new service
- How to make a call
- Phone features overview
- How Hybrid (Home2Phone) works
- How Mobile (Home2Mobile) works