Can't make calls (Mobile)
Guide reference: HG-0144
Quote this reference if you contact us about this guide.
Approx. 2 min read
Fix outgoing calls on Home2Mobile. Check signal, airplane mode, and call barring on your phone. Check signal bars on your phone before dialling. Weak signal...
Don't worry. Home2Mobile is SIM-only, the same service as Home2Phone, but in your own mobile phone.
Quick answer
Check signal bars on your phone before dialling. Weak signal affects calls the same way as Home2Phone.
Steps for Home2Mobile
Check signal bars on your phone before dialling. Weak signal affects calls the same way as Home2Phone.
Make a short test call to a full UK mobile number including the area code.
Restart your phone and check airplane mode is off.
Move to a spot with stronger signal bars if calls fail.
If only some numbers fail, check call barring settings on your phone.
Note whether incoming calls still work when reporting.
What success looks like
Your phone shows signal bars and you can make and receive calls on your home number.
Common mistakes
- Expecting a router or wall socket. Home2Mobile is SIM-only.
- Putting the SIM in a locked phone from another network.
- Leaving airplane mode on so the phone cannot connect.
Things to know
Still not working?
If outgoing calls still fail after these checks, report a fault online with what you tried and which numbers fail.