Calls go to voicemail only?

Ring count may be short or phone off hook. Check ring settings.

Some callers get engaged?

Usually a handset off hook or not seated in its cordless base. Restart router and bases, then re-seat handsets.

Guide reference: HG-0080

Quote this reference if you contact us about this guide.

Approx. 2 min read

Fix incoming call problems. A

Don't worry when callers say they cannot reach you. Call divert, a handset left off the hook, silent ringers, or a line fault could be the cause.

Quick answer

Choose your service type below. Physical line, Home2Phone, Home2Mobile, and your own broadband follow different setup and fault steps.

Check your welcome letter if you are unsure.

Physical line: you have a router or adapter box at the main phone socket or fibre box.

Home2Phone: we supply a Geemarc GSM box or GSM handset with the SIM, same service as Home2Mobile, but with equipment we support.

Home2Mobile: same SIM service. We send the SIM only and you use your own mobile phone.

Your own broadband: we supply a telephone adapter. You connect it to your own internet router. Your phone plugs into Phone1 on the adapter.