Can't receive calls (Mobile)
Guide reference: HG-0148
Quote this reference if you contact us about this guide.
Approx. 1 min read
Fix incoming calls on Home2Mobile, check silent mode, volume, and signal on your phone. A
Don't worry. Home2Mobile is SIM-only, the same service as Home2Phone, but in your own mobile phone.
Quick answer
Ask someone to call your home number while you watch your phone.
Steps for Home2Mobile
Ask someone to call your home number while you watch your phone.
Check your phone is powered on with signal bars.
Turn off silent mode and do not disturb.
Turn ring volume up.
Check call divert is cancelled.
Restart your phone and retest.
Confirm the SIM is the one for your landline number.
What success looks like
Your phone shows signal bars and you can make and receive calls on your home number.
Common mistakes
- Expecting a router or wall socket. Home2Mobile is SIM-only.
- Putting the SIM in a locked phone from another network.
- Leaving airplane mode on so the phone cannot connect.
Things to know
Still not working?
If you still cannot receive calls after these steps, report a fault online and say whether outgoing calls work.