Can't receive calls (Home2Phone)
Guide reference: HG-0147
Quote this reference if you contact us about this guide.
Approx. 1 min read
Fix incoming call problems. For Home2Phone customers. A
Don't worry when callers say they cannot reach you. Call divert, a handset left off the hook, silent ringers, or a line fault could be the cause.
Quick answer
Ask someone to call your home number while you listen beside the phone.
Step-by-step checks
Ask someone to call your home number while you listen beside the phone.
Check call divert is cancelled.
Geemarc box: confirm the Wi-Fi or 4G light is lit, not just the power light.
GSM handset: confirm it is powered on with signal bars.
Turn ringer volume up on all handsets.
Restart the equipment. See Reset your phone equipment for Hybrid steps.
Try a landline handset we supplied plugged directly into the Geemarc box phone socket.
Things to know
Still not working?
If you still cannot receive calls after these steps, report a fault online and say whether outgoing calls work.