Check your cables and sockets (Home2Phone)
Guide reference: HG-0131
Quote this reference if you contact us about this guide.
Approx. 1 min read
Visual checks before reporting a fault. For Home2Phone customers. T
Don't worry. A careful look at cables and sockets solves many faults before you need to report online.
Quick answer
Try a landline handset we supplied on the Geemarc box phone socket.
Visual cable check
Try a landline handset we supplied on the Geemarc box phone socket.
Move the Geemarc box near a window or higher shelf for stronger signal.
Swap the phone cable between the Geemarc box and handset if you have a spare from your package.
GSM handset: restart the handset we supplied and check signal bars.
Move the Geemarc box briefly to test whether signal strength affects the fault.
Things to know
Still not working?
If cables are secure and the phone still fails, report a fault online and mention you completed a cable check.