Check your cables and sockets (Home2Phone)
Guide reference: HG-0132
Quote this reference if you contact us about this guide.
Approx. 1 min read
Visual checks before reporting a fault. For Home2Phone customers. T
Don't worry. A careful look at cables and sockets solves many faults before you need to report online.
Quick answer
Try a landline handset we supplied on the Geemarc box phone socket.
Visual cable check
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Try a landline handset we supplied on the Geemarc box phone socket.
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Move the Geemarc box near a window or higher shelf for stronger signal.
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Swap the phone cable between the Geemarc box and handset if you have a spare from your package.
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GSM handset: restart the handset we supplied and check signal bars.
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Move the Geemarc box briefly to test whether signal strength affects the fault.
Things to know
Still not working?
If cables are secure and the phone still fails, report a fault online and mention you completed a cable check.