Check your cables and sockets (Mobile)
Guide reference: HG-0132
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Approx. 1 min read
Home2Mobile SIM checks. Reseat the SIM, charge your phone, and test in another handset if needed. P
Don't worry. Home2Mobile is SIM-only, the same service as Home2Phone, but in your own mobile phone.
Quick answer
Power off your phone, remove and reinsert the SIM carefully.
Steps for Home2Mobile
Power off your phone, remove and reinsert the SIM carefully.
Check the SIM is the one we supplied for your landline number.
Charge your phone if the battery is low.
Try the SIM in another unlocked mobile phone if you have one, to test whether your handset is at fault.
What success looks like
Your phone shows signal bars and you can make and receive calls on your home number.
Common mistakes
- Expecting a router or wall socket. Home2Mobile is SIM-only.
- Putting the SIM in a locked phone from another network.
- Leaving airplane mode on so the phone cannot connect.
Things to know
Still not working?
If cables are secure and the phone still fails, report a fault online and mention you completed a cable check.