Crackling or noise on the line (Physical line)
Guide reference: HG-0150
Quote this reference if you contact us about this guide.
Approx. 2 min read
Reduce static and interference. For Physical line customers. P
Don't worry. Crackling, choppy audio, or echo on a Physical line is often a loose cable, faulty phone, or volume turned too high.
Quick answer
Push cables firmly into Phone1, try another phone and cable, and lower handset volume if you hear echo.
More detail
Push cables firmly into Phone1, try another phone and cable, and lower handset volume if you hear echo.
On a Physical digital line, crackling usually means a poor connection between Phone1 and your ear.
Choppy words can happen when internet bandwidth is busy. Pause downloads during test calls.
Echo is often caused by speakerphone or volume turned too high.
Step-by-step checks
Push the handset adapter firmly into Phone1 and into your phone.
Swap in a different phone cable if you have one.
Test a different home phone on Phone1.
Lower handset volume if you hear echo.
Restart the router if noise persists on a phone that works on Phone1.
Note whether all phones crackle or only one when reporting.
Still not working?
If crackling continues after these checks, report a fault online and note whether all phones are affected.