Crackling or noise on the line (Home2Phone)

Guide reference: HG-0152

Quote this reference if you contact us about this guide.

Approx. 2 min read

Reduce static and interference. For Home2Phone customers. Home2Phone and Home2Mobile use the mobile network.

Don't worry. Crackling, choppy audio, or echo is often a loose cable, faulty phone, low volume, or weak mobile signal on Home2Phone and Home2Mobile.

Quick answer

Home2Phone and Home2Mobile use the mobile network. The same landline number is on a SIM. Poor audio is usually weak signal where the SIM is, not a fixed line fault we can fix remotely.

More detail

Home2Phone and Home2Mobile use the mobile network. The same landline number is on a SIM. Poor audio is usually weak signal where the SIM is, not a fixed line fault we can fix remotely.

Step-by-step checks

Move the Geemarc box, GSM handset, or your mobile phone to a spot with stronger signal, often near a window.
Restart the equipment or your phone.
Try again at the same time of day the problem happened, to see if signal strength varies.
Note whether all calls sound poor or only in certain rooms when reporting.
Geemarc box: use a landline handset we supplied. We do not support other handsets on the box.
Geemarc box: swap the phone cable between the box and handset if you hear crackling.
GSM handset: restart the handset we supplied and check signal bars.

Things to know

Still not working?

If crackling continues after these checks, report a fault online and note whether all phones are affected.