Phone says disconnected (Home2Phone)
Guide reference: HG-0159
Quote this reference if you contact us about this guide.
Approx. 1 min read
What to check if you hear a disconnected tone. For Home2Phone customers. C
Don't worry if you hear a disconnected or unavailable message. It often means the line is not active yet or the box has lost connection.
Quick answer
Check today is on or after your go-live date.
Step-by-step checks
Check today is on or after your go-live date.
Geemarc box: confirm the Wi-Fi or 4G light is lit. Turn it on with the left-side power button if needed.
GSM handset: confirm it is powered on with signal bars.
Check mobile signal at the Geemarc box location.
Restart the equipment. See Reset your phone equipment for Hybrid steps.
Listen again for dial tone.
Note the exact message when reporting.
Things to know
Still not working?
If these steps do not fix the problem, report a fault online and say you have a Home2Phone service.