Phone says disconnected (Mobile)
Guide reference: HG-0160
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Approx. 1 min read
Fix disconnected messages on Home2Mobile, check go-live date, SIM, and signal. C
Don't worry. Home2Mobile is SIM-only, the same service as Home2Phone, but in your own mobile phone.
Quick answer
Check today is on or after your go-live date.
Steps for Home2Mobile
Check today is on or after your go-live date.
Confirm your phone is powered on with signal bars.
Check the SIM is inserted correctly.
Restart your phone.
Make a short test call to check the line is active.
Note the exact message when reporting.
What success looks like
Your phone shows signal bars and you can make and receive calls on your home number.
Common mistakes
- Expecting a router or wall socket. Home2Mobile is SIM-only.
- Putting the SIM in a locked phone from another network.
- Leaving airplane mode on so the phone cannot connect.
Things to know
Still not working?
If these steps do not fix the problem, report a fault online and say you have a Mobile service.