Phone says disconnected (Mobile)
Guide reference: HG-0161
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Approx. 1 min read
Fix disconnected messages on Home2Mobile, check go-live date, SIM, and signal. C
Don't worry. Home2Mobile is SIM-only, the same service as Home2Phone, but in your own mobile phone.
Quick answer
Check today is on or after your go-live date.
Steps for Home2Mobile
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Check today is on or after your go-live date.
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Confirm your phone is powered on with signal bars.
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Check the SIM is inserted correctly.
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Restart your phone.
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Make a short test call to check the line is active.
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Note the exact message when reporting.
What success looks like
Your phone shows signal bars and you can make and receive calls on your home number.
Common mistakes
- Expecting a router or wall socket. Home2Mobile is SIM-only.
- Putting the SIM in a locked phone from another network.
- Leaving airplane mode on so the phone cannot connect.
Things to know
Still not working?
If these steps do not fix the problem, report a fault online and say you have a Mobile service.