Phone not ringing (Physical line)
Guide reference: HG-0155
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Approx. 1 min read
Why calls may not ring through. For Physical line customers. D
Don't worry if calls arrive but the bell stays silent. Ringer switches, cordless handsets, flat batteries, or call divert are common causes.
Quick answer
During a test call, watch caller display for the incoming number.
Step-by-step checks
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During a test call, watch caller display for the incoming number.
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Check the ringer is not on silent and volume is up on every handset.
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Charge cordless handsets fully on their bases.
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Cancel call divert if active.
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Try a corded phone plugged directly into Phone1 to compare ringing.
Still not working?
If the phone still does not ring after these checks, report a fault online and say whether caller display shows incoming calls.