Phone not ringing (Mobile)
Guide reference: HG-0157
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Approx. 1 min read
Fix a Home2Mobile phone that does not ring, check silent mode and volume on your mobile. D
Don't worry. Home2Mobile is SIM-only, the same service as Home2Phone, but in your own mobile phone.
Quick answer
During a test call, watch your phone screen for an incoming call.
Steps for Home2Mobile
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During a test call, watch your phone screen for an incoming call.
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Turn off silent mode and do not disturb.
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Turn ring volume up.
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Cancel call divert if active.
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Restart your phone and repeat the test call.
What success looks like
Your phone shows signal bars and you can make and receive calls on your home number.
Common mistakes
- Expecting a router or wall socket. Home2Mobile is SIM-only.
- Putting the SIM in a locked phone from another network.
- Leaving airplane mode on so the phone cannot connect.
Things to know
Still not working?
If the phone still does not ring after these checks, report a fault online and say whether caller display shows incoming calls.