Phone not ringing (Mobile)
Guide reference: HG-0156
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Approx. 1 min read
Fix a Home2Mobile phone that does not ring, check silent mode and volume on your mobile. D
Don't worry. Home2Mobile is SIM-only, the same service as Home2Phone, but in your own mobile phone.
Quick answer
During a test call, watch your phone screen for an incoming call.
Steps for Home2Mobile
During a test call, watch your phone screen for an incoming call.
Turn off silent mode and do not disturb.
Turn ring volume up.
Cancel call divert if active.
Restart your phone and repeat the test call.
What success looks like
Your phone shows signal bars and you can make and receive calls on your home number.
Common mistakes
- Expecting a router or wall socket. Home2Mobile is SIM-only.
- Putting the SIM in a locked phone from another network.
- Leaving airplane mode on so the phone cannot connect.
Things to know
Still not working?
If the phone still does not ring after these checks, report a fault online and say whether caller display shows incoming calls.