Phone not ringing (Home2Phone)
Guide reference: HG-0156
Quote this reference if you contact us about this guide.
Approx. 1 min read
Why calls may not ring through. For Home2Phone customers. D
Don't worry if calls arrive but the bell stays silent. Ringer switches, cordless handsets, flat batteries, or call divert are common causes.
Quick answer
During a test call, watch caller display if your phone has it.
Step-by-step checks
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During a test call, watch caller display if your phone has it.
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Check ringer switches and volume on every handset.
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Geemarc box: confirm the Wi-Fi or 4G light is lit, not just the power light.
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GSM handset: confirm it is powered on with signal bars.
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Charge cordless handsets on their bases.
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Try a landline handset we supplied on the Geemarc box phone socket.
Things to know
Still not working?
If the phone still does not ring after these checks, report a fault online and say whether caller display shows incoming calls.