Phone not ringing (Your own broadband)
Guide reference: HG-0157
Quote this reference if you contact us about this guide.
Approx. 2 min read
Fix a phone that does not ring with your own broadband adapter. C
Don't worry. With your own broadband, most phone problems are adapter cables, internet outages, or a router setting called SIP ALG.
Quick answer
Check ringer volume and silent mode on your phone.
Steps for your own broadband
Check ringer volume and silent mode on your phone.
Cancel call divert.
Turn off SIP ALG in your router.
Restart the adapter and test with an incoming call.
What success looks like
Your home broadband is online, adapter lights are ready, and you can make and receive calls on your home number.
Common mistakes
- Plugging the phone into a wall socket instead of Phone1 on the adapter.
- Expecting Simple Telecoms to fix your broadband when only the phone service is with us.
- Leaving SIP ALG switched on in the broadband router.
Things to know
- See Digital home phone with your own broadband for full setup.
- See Phone not working with your own broadband for adapter faults.
- We do not supply or support your broadband router.
Still not working?
If the phone still does not ring after these checks, report a fault online and say whether caller display shows incoming calls.