Poor call quality on calls
Guide reference: HG-0083
Quote this reference if you contact us about this guide.
Approx. 2 min read
Crackling, choppy audio, or one-way sound. Find the guide for your service.
Don't worry about crackling, choppy words, or one-way audio. The cause depends on which Simple Telecoms service you have, and most checks start at home.
Quick answer
Choose your service type below. Crackling, choppy speech, and one-way audio are checked differently on Physical line, Home2Phone, Home2Mobile, and your own broadband.
More detail
Poor call quality can mean crackling, choppy speech, one-way audio, echo, or calls cutting off.
One-way audio means only one person can hear the other. Note which direction fails when reporting a fault.
Which service do I have?
Check your welcome letter if you are unsure.
Physical line: you have a router or adapter box at the main phone socket or fibre box.
Home2Phone: we supply a Geemarc GSM box or GSM handset with the SIM, same service as Home2Mobile, but with equipment we support.
Home2Mobile: same SIM service. We send the SIM only and you use your own mobile phone.
Your own broadband: we supply a telephone adapter. You connect it to your own internet router. Your phone plugs into Phone1 on the adapter.