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Report a fault online

Guide reference: HG-0095

Quote this reference if you contact us about this guide.

Approx. 2 min read

When to use the online fault form. Use Report a digital line fault after trying the matching guide.

Don't worry if self-help did not fix the problem. Reporting online gives us what we need to investigate your line.

Quick answer

Choose your service type below. Physical line, Home2Phone, Home2Mobile, and your own broadband follow different setup and fault steps.

Which service do I have?

Check your welcome letter if you are unsure.

Physical line: you have a router or adapter box at the main phone socket or fibre box.

Home2Phone: we supply a Geemarc GSM box or GSM handset with the SIM, same service as Home2Mobile, but with equipment we support.

Home2Mobile: same SIM service. We send the SIM only and you use your own mobile phone.

Your own broadband: we supply a telephone adapter. You connect it to your own internet router. Your phone plugs into Phone1 on the adapter.

Report a fault online: choose your guide

Physical line

Digital line at home with a router plugged into your main phone socket or fibre box.

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Home2Phone

Same SIM service as Home2Mobile. Geemarc box or GSM handset we supply.

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Mobile

Same SIM service as Home2Phone, SIM only, your own mobile phone.

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Your own broadband

Telephone adapter on internet you supply. Your phone plugs into Phone1 on the adapter.

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Next step

Use the button if you need to take action on your account or line.

Report a fault